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Privacy Policy

  • Last updated: 18 September 2025

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  • Lumi Learning (“we,” “our,” “us”) is committed to protecting the privacy and security of all users of our website, products, and services (collectively, the “Services”), especially children under 13. Lumi Learning provides supplemental educational support such as tutoring and enrichment activities; we are not a school and do not maintain official educational records, but we align our privacy practices with the principles of FERPA and COPPA. By accessing or using our Services, you agree to the practices described in this Privacy Policy.

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  • 1. Information We Collect

  • 1.1 Personal Information

  • We may collect personally identifiable information (“PII”) directly from users or parents, including:

    • Full name

    • Email address

    • Phone number (optional)

    • Grade level

    • Parent/guardian contact information (for children under 13)

    • Account login information (if applicable)

  • Children under 13: We collect PII only with verifiable parental consent, as required by COPPA.

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  • 1.2 Usage Data

  • We may automatically collect information about how users interact with our Services, including:

    • IP addresses

    • Device and browser type

    • Pages visited and duration

    • Click activity and navigation patterns

  • This information is used to improve the Services, ensure security, and track general learning engagement.

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  • 1.3 Academic Information

  • While we may track learning progress and session participation, this information is not formal education records maintained by a school or educational institution. Nonetheless, we treat it with care and privacy standards consistent with FERPA principles.

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  • 2. How We Use Information

  • We use collected information to:

    • Provide and improve our academic supplement services

    • Track student participation and progress for tutoring purposes

    • Communicate with users and parents regarding scheduling, updates, or educational content

    • Comply with legal obligations under COPPA and privacy best practices inspired by FERPA

    • Protect against unauthorized use or security breaches

    • Conduct analytics to improve Services

  • We do not use student data for targeted advertising.

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  • 3. Parental Rights and Consent (COPPA)

  • For children under 13:

    • Parental Consent: Before collecting any PII from a child, we obtain verifiable parental consent.

    • Access and Review: Parents can review the PII we collect about their child.

    • Correction or Deletion: Parents can request corrections or deletion of their child’s information.

    • Withdrawing Consent: Parents may withdraw consent at any time by contacting us.

    • We will not share a child’s PII with third parties for marketing purposes without parental consent.

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  • 4. Data Privacy Principles (FERPA-Inspired)

  • Although we do not maintain formal school records, Lumi Learning:

    • Protects all student information collected in connection with our Services

    • Limits access to information to authorized staff for tutoring and operational purposes

    • Does not share personal information except as permitted by law or with parental consent

    • Provides parents (or eligible students) with access and the ability to request deletion of data collected for tutoring purposes

  • These practices are inspired by FERPA principles to ensure the privacy and security of student information.

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  • 5. Data Sharing and Disclosure

  • We may share data in limited circumstances:

    • With third-party service providers who support our Services under strict contractual agreements to protect confidentiality

    • If required by law or legal process

    • In emergencies to protect the safety of students, staff, or others

  • We never sell or rent personal data, including student information.

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  • 6. Data Security

  • We maintain reasonable administrative, technical, and physical safeguards to protect personal information and academic progress data. Measures include:

    • Encrypted data transmission (SSL/TLS)

    • Secure storage and limited access

    • Regular monitoring and system audits

    • Staff training on privacy and security

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  • 7. Data Retention

  • We retain personal and academic progress information only as long as necessary to provide our Services or comply with legal obligations.

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  • Once data is no longer required, it will be securely deleted or anonymized.

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  • 8. Cookies and Tracking

  • We may use cookies and similar technologies to improve user experience, analyze trends, and gather demographic information. These do not personally identify users but help us understand site usage.

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  • 9. Third-Party Services

  • Our Services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Users should review the privacy policies of any external sites they visit.

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  • 10. User Conduct

  • Users and parents agree not to:

    • Violate applicable laws or regulations

    • Misuse, damage, or interfere with the functionality of our Services

    • Submit false or misleading information

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  • 11. Changes to This Privacy Policy

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. When changes affect privacy protections, we may notify users and parents. Continued use of our Services constitutes acceptance of the updated policy.

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  • 12. Contact Us

  • For questions, concerns, or requests regarding this Privacy Policy or your child’s information, contact:

  • Lumi Learning
    Email: support@lumilearning.org
    Website: https://www.lumilearning.org

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