Last Updated: 30 December 2025

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Welcome to Lumi Learning (“Lumi,” “we,” “us,” or “our”). These Platform Terms & Conditions (“Terms”) are a legally binding agreement between you and Lumi and govern your access to and use of Lumi’s website(s), booking tools, communications systems, virtual tutoring sessions, and related content, features, and services (collectively, the “Platform” or “Services”).

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PLEASE READ CAREFULLY. By (a) accessing or using the Platform, (b) creating an account, (c) booking a Session, (d) participating in a Session, or (e) clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are a Parent or Legal Guardian and you permit a minor Student to use the Services or you book a Session for a Student, you agree to these Terms for yourself and on behalf of the Student, and you represent that you have the legal authority to do so. “You” and “your” refer to the user of the Services and, where applicable, the Parent/Guardian and Student collectively.

 

1. Definitions

For purposes of these Terms:

• “Student” means the minor learner receiving tutoring (typically K–8).

• “Parent/Guardian” means the Student’s parent or legal guardian (or an adult authorized to consent on the Student’s behalf).

• “Family” means the Parent/Guardian and Student together.

• “Tutor” means a volunteer individual who provides tutoring through Lumi.

• “Session” means a scheduled virtual tutoring meeting arranged through the Platform.

• “Teacher Advisor” means an individual who may provide occasional, informal advice to Lumi’s student leadership team as described in Section 6.

• “Lumi Leadership” means Lumi’s internal leadership team members and authorized program administrators/volunteers who support operations and safety oversight.

• “Third-Party Services” means third-party tools and services that enable parts of the Platform (e.g., scheduling, web hosting, video conferencing, messaging).

 

2. Who We Are; What We Provide

2.1 Organizational Purpose

Lumi is a registered 501(c)(3) nonprofit organization that facilitates free, virtual academic support for Students through volunteer Tutors, primarily high school students who tutor younger Students.

2.2 What Lumi Does

Lumi provides a platform that helps Families:

• discover and book free virtual tutoring Sessions;

• get matched with an available Tutor for a Session;

• receive program communications related to scheduling and participation;

• access certain safety and quality measures described in these Terms.

2.3 What Lumi Does Not Do

Lumi does not:

• guarantee that a Student will be matched with any specific Tutor, or that the same Tutor will appear in future Sessions;

• guarantee any academic results, grades, test scores, or outcomes;

• provide professional services such as medical, psychological, counseling, crisis intervention, legal, or other regulated advice;

• operate as a school, district program, accredited institution, or substitute for professional educators.

 

3. Eligibility; Accounts; Consent

3.1 Platform Access Age

You must be at least 13 years old to create an account or book Sessions online. If a Student is under 13, a Parent/Guardian must complete the booking and accept these Terms.

3.2 Parent/Guardian Consent for Minors

If the Student is under 18, the Parent/Guardian represents and warrants that they:

• consent to the Student’s participation in Sessions;

• will ensure the Student complies with these Terms; and

• understand that virtual tutoring is not supervision or childcare.

3.3 Accurate Information

You agree to provide accurate booking, contact, and Student information and to keep it current. You are responsible for all actions taken through your booking/account credentials.

 

4. Critical Disclosures

By using Lumi, you acknowledge and agree that:

1. Tutors are volunteers and are not Lumi employees, contractors, or agents.

2. Your Student may have different Tutors across different Sessions.

3. Lumi does not provide childcare or supervision and does not assume custody or control of Students.

4. The Teacher Advisor has no operational role and accepts no responsibility or liability for Lumi, its platform, or Sessions.

5. Sessions may be monitored, and certain Sessions may be recorded if optional recording features are enabled (Section 10).

6. Lumi’s program is designed for educational support and skill-building; Tutors should not complete graded work for Students (Section 12).

 

5. Tutor Volunteer Status; No Employment; No Agency

All tutoring through Lumi is provided by Tutors on a strictly volunteer, unpaid basis. Tutors:

• are not employees, contractors, agents, partners, or representatives of Lumi;

• have no authority to bind Lumi or create obligations on Lumi’s behalf;

• are not entitled to wages, benefits, or employment status of any kind.

No Agency. Nothing in these Terms creates an agency, employment, joint venture, or partnership relationship between Lumi and any Tutor.

 

6. Teacher Advisor: Solely Advisory; No Operations; No Liability

Lumi may identify one or more Teachers who serve as a Teacher Advisor. Families acknowledge and agree that:

6.1 No Operational Role

The Teacher Advisor:

• provides occasional, informal advice upon request;

• does not manage or operate Lumi;

• does not supervise or direct Tutors;

• does not schedule Sessions or administer bookings;

• does not create, approve, or enforce policies;

• does not conduct investigations, discipline, hiring, or training;

• does not control platform tools, finances, communications, or quality assurance.

6.2 No Duty; No Responsibility; No Liability

To the maximum extent permitted by law, the Teacher Advisor:

• has no duty of care to any Family arising from Lumi participation;

• assumes zero accountability or liability for any claims related to Lumi’s operations, the Platform, Tutors, Students, Sessions, or Third-Party Services.

You agree that any claim you may have relating to Lumi participation is against Lumi only (subject to Lumi’s limitations and disclaimers), and not against any Teacher Advisor.

 

7. Booking, Matching, and Session Logistics

7.1 Matching and Tutor Assignment

Lumi matches Students with Tutors based on volunteer availability and scheduling factors. Tutor continuity is not guaranteed. A Student may work with different Tutors from session to session.

7.2 Attendance and Punctuality

Families agree to ensure the Student joins Sessions on time and prepared. If a Student is late or absent:

• the Tutor may wait a brief courtesy period before ending the Session; and

• repeated lateness or no-shows may result in reduced booking privileges or dismissal from the program.

7.3 Cancellations and Changes

Families should cancel or reschedule as early as possible. Lumi may reschedule, reassign Tutors, or cancel a Session when necessary due to Tutor unavailability, technical issues, safety concerns, or operational needs.

7.4 Technology and Environment

Families are responsible for:

• providing reliable internet and appropriate device access;

• ensuring the Student’s physical environment is suitable for learning (quiet, safe, and reasonably private);

• ensuring age-appropriate supervision as needed.

 

8. Family Responsibilities; Student Supervision; Conduct

8.1 Supervision

Lumi provides tutoring, not supervision. Families are solely responsible for deciding the appropriate level of supervision during Sessions based on the Student’s age and needs, including being present nearby where appropriate.

8.2 Student Conduct Expectations

Students must behave respectfully and appropriately. Prohibited behavior includes:

• harassment, threats, bullying, discriminatory language, or sexual content;

• intentionally disruptive conduct or misuse of session tools;

• requests for personal contact information or off-platform communication.

8.3 Safety and Appropriate Use

Families agree not to use Lumi for emergencies or crisis situations. If there is immediate danger, contact emergency services.

 

9. Key Tutor Conduct Protections Families Should Understand

Lumi requires Tutors to follow a Tutor Code of Conduct. Families should understand these core rules are in place:

9.1 Boundaries and Appropriate Topics

Tutors must maintain professional boundaries. Tutors may not engage in romantic, sexual, or suggestive conversation with Students and must avoid sensitive personal topics unrelated to academics.

9.2 Approved Channels Only; No External Contact

Tutors may not share or request personal phone numbers, private emails, social handles, or personal meeting links. All communications should remain within Lumi-approved channels.

Families agree not to solicit or encourage off-platform contact.

9.3 No In-Person Meetings

Tutors may not meet Students/Families in person in connection with Lumi unless expressly authorized in writing by Lumi and the Parent/Guardian.

9.4 No Gifts, Payments, or Side Arrangements

Tutors cannot accept money or gifts or solicit private tutoring. Families agree not to offer compensation or request “private” arrangements.

9.5 Academic Integrity

Tutors support learning and understanding. Tutors may not complete graded work on behalf of Students or facilitate academic dishonesty. Families agree not to request that Tutors do graded work for the Student.

9.6 Content Safety

Tutors are expected to use age-appropriate educational content and avoid unapproved tools that collect Student data.

 

10. Session Monitoring and Recordings

10.1 Optional Session Recordings

Lumi may offer an optional “Session Recordings” feature. If recording is enabled for a Session:

• the Session may be recorded (audio/video/chat/screen share);

• recordings may be used for safety and quality assurance and may be shared securely with the Family;

• recordings will be retained only for a limited time consistent with Lumi’s practices.

By participating in a recorded Session, you consent to recording.

10.2 Leadership Drop-Ins

Lumi leadership may join Sessions for safety, compliance, training, or quality oversight. By using the Platform, you consent to such drop-ins.

10.3 No Unauthorized Recording by Families

Unless required by law or expressly authorized in writing by Lumi, Families agree not to record, screenshot, distribute, publish, or post Session content that includes a Tutor or identifying information.

 

11. Privacy; Student Information; Security

11.1 Privacy Principles

Lumi strives to minimize collection and retention of personal data. However, all online services carry risks. Families acknowledge the inherent privacy and security risks of internet-based services.

11.2 Student Data Handling

Families agree not to send unnecessary sensitive personal information. Tutors are instructed not to store Student data outside Lumi’s systems.

11.3 Account Security

You are responsible for maintaining the confidentiality of access credentials and for activities performed through your account.

 

12. Educational Disclaimer; No Guarantees

12.1 Educational Support Only

Services are provided for educational support and practice. Lumi does not guarantee outcomes.

12.2 No Professional Advice

Nothing on the Platform constitutes medical, psychological, counseling, legal, or other professional advice.

 

13. Assumption of Risk

Families understand that virtual tutoring involves inherent risks, including but not limited to technology failures, misunderstandings, and human error. By using Lumi, you voluntarily assume these risks to the maximum extent permitted by law.

 

14. Disclaimers of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by law, Lumi disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

 

15. Limitation of Liability

To the fullest extent permitted by law, Lumi and its directors, officers, volunteers, employees (if any), agents, and affiliates will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to the Platform or any Session.

Aggregate cap: To the fullest extent permitted by law, Lumi’s total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount you paid to Lumi for the Services in the six (6) months preceding the event giving rise to the claim. Because Services are generally free, this amount may be $0.

Some jurisdictions do not allow certain limitations; in such jurisdictions, liability is limited to the greatest extent permitted by law.

 

16. Indemnification

You agree to defend, indemnify, and hold harmless Lumi and its directors, officers, volunteers, employees (if any), agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or relating to:

• your or your Student’s use of the Services;

• your breach of these Terms;

• your violation of law or the rights of any third party;

• your interactions with Tutors or Third-Party Services.

 

17. Acceptable Use; Prohibited Conduct

You agree not to:

• use the Platform for unlawful purposes;

• attempt unauthorized access, interfere with platform operations, or introduce malware;

• harass, exploit, threaten, or harm a minor;

• solicit Tutors for off-platform contact or services;

• misrepresent identity or authority.

Lumi may suspend or terminate access for violations.

 

18. Termination; Suspension; Removal

Lumi may suspend or terminate access to the Platform, cancel Sessions, or remove Students from the program when reasonably necessary for safety, compliance, program integrity, or operational needs. Families may discontinue use at any time.

 

19. Intellectual Property

Lumi’s trademarks, branding, website materials, and content are protected by law. You may use materials only for personal, noncommercial purposes related to Sessions and may not reproduce or distribute them without written permission.

 

20. Third-Party Services and Links

The Platform may integrate Third-Party Services. Lumi does not control these providers and is not responsible for their acts, omissions, outages, or terms. Your use of Third-Party Services may be governed by separate terms and privacy policies.

 

21. Changes to These Terms

Lumi may revise these Terms at any time by posting an updated version on its website. Continued use after posting constitutes acceptance.

 

22. Governing Law; Venue

These Terms are governed by the laws of the State of Illinois and applicable U.S. federal law. Any dispute shall be brought exclusively in state or federal courts located in Illinois, and you consent to jurisdiction and venue there.

 

23. Miscellaneous

• Severability: If any provision is unenforceable, the remainder remains in effect.

• No Waiver: Failure to enforce a provision is not a waiver.

• Entire Agreement: These Terms are the entire agreement regarding the Services and supersede prior terms.

• Assignment: You may not assign these Terms without Lumi’s written consent.

• Force Majeure: Lumi is not liable for delays or failure due to events beyond its reasonable control.

 

24. Contact

Lumi Learning
Email: support@lumilearning.org
Website: lumilearning.org